Terms & Conditions

These Terms & Conditions apply to all bookings made with Zeno Village 900 kandi wayanad through https://zenovillage.com. By making a booking you agree to these terms, our Cancellation & Refund Policy and our Privacy Policy.

Bookings and confirmation

• A booking is confirmed only when you receive a confirmation email with a booking ID.
• The person making the booking must be at least 18 years old and is responsible for all guests on the booking.
• Please check your booking details and contact us immediately if anything is incorrect.

Rates and taxes

• Rates are in Indian Rupees (INR) per room for the selected stay dates, unless stated otherwise.
• GST and other taxes are charged as per government regulations. Any change in tax rates applies at check-in.
• Extra beds, additional guests, meals and services not included in your rate plan are charged separately.

Payment

• Payment terms are shown at the time of booking. Unless you have paid online, the balance is payable at the property at check-in.

Check-in and check-out

• Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out are subject to availability and may be charged.
• All guests must show a valid government-issued photo ID at check-in. Foreign nationals must show a valid passport and visa.
• The property may refuse check-in if valid ID is not provided; the booking is then treated as a no-show.

Hotel policies

• Payment policy: Advance payment as per the booking terms confirms the reservation.
• Payment policy: Balance amount is payable at check-in time.
• Child & extra bed policy: Children up to 5 years stay free.
• Child & extra bed policy: Children 6–12 years are chargeable.
• Child & extra bed policy: Guests 12 years and above are charged as adults.
• Guest ID policy: All guests must show a valid government photo ID at check-in (Aadhaar, passport, driving licence or voter ID).
• Guest ID policy: Foreign nationals must show a passport and valid visa.
• Smoking & alcohol: Alcohol is not allowed in common areas.
• Smoking & alcohol: Smoking is prohibited inside bedrooms and in gathering areas.
• Pets: Pets are not allowed at the property.
• Food & dining: Outside food is not allowed.
• Food & dining: Veg and Nonveg options are available at the restaurant.
• House rules: Early check-in and late check-out are not available.
• House rules: The number of guests in a reservation can't modified within 3 days prior to the check in, no deductions will be provided for any reduction in guest count during the last 3 days.
• House rules: Any damage to the property will be charged to the guest.
• House rules: Music permitted until 9.30 pm.
• House rules: Kitchen facility not available.
• House rules: Credit card not acceptable.
• House rules: The property is not responsible for loss of valuables.
• House rules: One room =1 King size bed and 2 extra mattress will provide.
• House rules: Each room will be provided 2 towels and 2 toiletry kits.
• House rules: Property type - Common - Medium category.
• House rules: All guests must inspect their accommodation and report any complaints, defects, or issues to the front desk within 30 minutes of check-in, failure to report within this timeframe will be deemed acceptance of the room/unit in its existing condition. No cancellations, refunds, room changes, or compensation of any kind will be considered or granted after the 30-minute window, regardless of the nature of the complaint.This policy is strictly enforced to protect the resort’s operations and ensure fair treatment of all guests.
• House rules: After check in for any requirements or assistance, please contact the reception ( 6238487291).
• House rules: Important Note: Our resort is nestled in a natural forest environment and relies on a generator for electricity and natural forest water for its water supply. In the rare event of any unexpected issues, we will do our best to resolve them as quickly as possible. We kindly request your cooperation, patience, and understanding.
• House rules: Excludes - Parking fee, Glass bridge, Dinner

Cancellation, modification and no-show

Cancellations, modifications and no-shows are handled as per our Cancellation & Refund Policy and the cancellation terms shown for your rate at the time of booking.

Guest conduct

• Guests must follow the house rules and must not disturb other guests.
• Guests are liable for any damage to the property caused by them or their visitors.
• The property may ask guests to leave, without refund, for unlawful, unsafe or disruptive behaviour.

Liability

• The property is not responsible for loss of valuables not deposited with the front desk.
• The property is not liable for failure to provide services due to events beyond its reasonable control, such as natural disasters, government orders, strikes or utility failures. In such cases we will offer another date or a refund.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts where the property is located.

Contact

For any questions, contact us at zenovillage@gmail.com or +91 9947090031.